Questions

Yes for any booking over 90 minutes and for every colour or smoothing service. It is $50, it comes straight off your bill, and you pay it when you book online or over the phone. Cuts and blow-dries do not need one.

We need 48 hours to move or cancel an appointment. Inside 48 hours we keep the deposit, and a no-show is charged at 50 per cent of the booked service before you can book again. It is not there to punish anyone, it is there because a four hour colour slot cannot be refilled on the morning.

Saturdays run about three weeks out and Thursday evenings about two. Weekdays are usually available within a week. Colour and smoothing appointments need longer slots, so the further ahead the better.

Only if there is a gap, which does happen on weekday mornings. Ring first and Jules will tell you honestly whether it is worth the trip.

Call us. Under fifteen minutes we will usually still fit you in, though we may have to shorten the finish. Over fifteen minutes on a colour booking and we will normally have to rebook you, because the timing on colour is not flexible.

There is two hour free street parking on the side streets off the ridge, and it is easier before 10:00am and after 2:00pm. The buses along the ridge stop within a couple of minutes walk of the door.

Yes. It is the same booking and the same price structure, which is set by time and stylist level rather than by gender.

From about age six, on weekday mornings when the salon is quieter. It is $55 up to age twelve, which is a shorter booking than an adult cut rather than a discount on one. We will not attempt a first haircut on a toddler, and we will say so when you ring.

The shopfront is level from the footpath with no step, and there is a wide basin bay that fits a wheelchair. The bathroom is not accessible, which we would rather tell you now than when you arrive.

Yes. The retail shelf is open during trading hours and you do not need to have your hair done to use it. We will also tell you if the cheaper supermarket version does the same job.

Yes, in any amount, and they do not expire for three years. Most people buy them as a dollar value rather than a service so the recipient can choose.

Professional colour and care lines chosen for how they behave in humidity rather than for the deal on offer. We are happy to name them in the salon, and happy to tell you when a cheaper product will do the same thing.